Shipping and Return Policy
At cooploom.com, we take great care in delivering your products to you, and we partner only with reputed national courier services such as Professional couriers, ST Couriers, DHL. We’ll deliver anywhere in India!
All of your orders will be dispatched within 24 hours of order placement. Orders which received before 6 pm, will get dispatched on the same working day. There won't be any shipments on Sunday. Domestic shipment covers by Professional couriers and other couriers that deliver in Remote areas. For international shipments, we are using DHL service at least rate. International shipments are chargeable based on the Country and Product Weight.
Cooploom.com is only responsible for safe delivery, NOT for Duty charges if your country customs request from you. If Duty charges applicable for bulk purchase or over valued, it can be paid by Customers ONLY. All products will be inspected before shipments. Due to Covid-19, the delivery time takes langer days than usual. Within Kerala 4 to 5 working days, delivery time. Outside Kerala, 6 to 7 working days.
Order Cancellation, Return and Refund Policy:
We will be able to accept order exchange or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery. A full refund would not possible in self Order cancellation, 2% will be charged. We do not accept Product RETURN and Refund during the sale of the Aadi Festival, Diwali, Pongal, and any other seasonal offer products. Retail shopping and Online shopping "Return and Refund" policy are entirely different.
Note: Our products can be purchased only in our website. We have not listed our products in any other website for sales, we are not responsible for 3rd party displays.